The Agent Promotion Playbook Why the hard part was never writing the automation, where a workflow actually earns trust, and how to move from a good idea in a doc to a standing agent your team relies on without a
Five teams. One question: whose knowledge is doing the work Short case studies from retail, payments, SaaS, telecom and healthcare — each showing what changed once a team’s own operational know-how became a governed agent instead of a person’s standing
Turn how your team already fixes things into governed agents Your engineers already know the fix for the crash loop, the orphaned disk, the stale IAM key. Agent Builder turns that know-how into agents that act inside the limits you
Six plants, two clouds, one patch procedure The manufacturer ran plant-floor systems on VMware at six sites and its business apps in Azure. Every site had its own patch script, and every script had its own quirks. Download
The certificate that took down the claims portal was the last one Every few months, a certificate nobody was tracking expired and something customer-facing stopped working. The fix took ten minutes. Finding out what had broken took the rest of
Infrastructure changes stopped going straight from laptop to production The logistics company’s platform team was quick and trusted. That was part of the problem: infrastructure changes went out from individual laptops, with the review happening afterwards, if at all. Download
A small IT team finally knew its backups would actually restore The university backed everything up every night. What nobody could say with confidence was whether any of it would restore — because restoring took a day nobody had. Download
Unauthorised network changes now get reverted before the next shift On an operational network for a utility, an undocumented config change isn’t an annoyance — it’s a risk. The team knew their golden baseline. They just couldn’t check every device
Stop rewriting the same runbook for every site An overview of how teams search, fork, target and run automations, and how to choose between deterministic workflows, agentic workflows and standing agents. Download
Fork it. Point it at a site. Run it An overview of how teams search, fork, target and run automations, and how to choose between deterministic workflows, agentic workflows and standing agents. Download
© 2026 – 2027 LumiOps.AI. All rights reserved.