LUMIOps AI is built for teams that want to delegate IT operations to an AI team, not just incident resolution. Conversational ITOps is the interface to that delegation. Engineers use plain language to direct, build, and govern work across the entire operational estate.
Operate Across the Estate
- Workspace and Inbox: Alerts, incidents, tickets and estate inventory in one console, with work routed to the right engineer or agent.
- Service desk: Triage, route and resolve tickets, and draft responses for review.
- Estate, Sites and IPAM: Query inventory, dependencies and IP allocation across hybrid and multicloud environments.
- Telemetry and AIOps: Stream live signals, learn baselines, detect anomalies, and correlate events into actionable incidents.
- Governed terminal operations: Execute commands on hosts with role-based access and session logging.
- Incident intelligence: Investigate, diagnose and remediate with SRE Orchestrator’s specialized agents.
Build and Extend Automation
- Agent Builder and Agent Team: Start from curated agents, then fork and tune their roles, skills, guardrails and
knowledge sources. Test each agent in discovery mode before promoting it to production.
- Skills: Encode standard operating procedures as structured skills with defined inputs, steps, constraints, and
outputs. Version and promote each skill across development, test and production.
- Workflows: Design automations visually with triggers, conditions, approvals, scripts, Terraform and API calls.
- Knowledge and Retrieval: Ingest runbooks and documentation, so every answer cites its source. Access is enforced
at private, team or organization scope.
Govern and Observe
- Runs: Replay every execution step by step, with inputs, outputs, tool calls and failure points.
- Agent Observability: Monitor agent performance, accuracy, and actions over time.
- Guardrails: Apply approval gating, blast-radius caps, a global kill switch, model policy and regional processing controls.
Optimize Cost, Security & Sustainability
Connect
- Integrations and Connectivity: Connect to observability, ITSM, on-call, code, infrastructure-as-code and collaboration tools. Coverage spans Azure, AWS, GCP, OCI and on-premises datacenters.
Every answer and action draws on a unified model of the organization’s estate: telemetry, tickets, runbooks and recent changes. Recommendations include an execution option with pre-filled parameters, subject to approval gates.
The platform supports private LLMs and enforces SSO, role-based access control, and a full audit trail. It can automate 90% of your routine tasks. In incident resolution, it resolves 85% of L1 and L2 incidents autonomously and reduces operational overhead by 40 to 60%.
