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Experience Autonomous
IT Operations.
The AI engineering team for all of IT
operations.
Lumi’s ITOps Coworkers and its SRE Orchestrator turn up on the tools you already
run, handle the daily work end to end, and stay under the guardrails you set. And
when you need something of your own, the builders are right there.
Build your own ITOps. Govern it with Lumi.
Experience the SRE Orchestrator
See the Coworkers

4,287→12

events collapsed into real incidents, hourly
−39%
MTTR against the human baseline
4×
more done per ITOps engineer
0 min
human time spent on
triage

25+
years

Anyone can build an AI agent. Teaching it infrastructure is the hard part.
The models are commodity. What isn’t: the operational data, failure patterns and hard-won judgement it takes to make an agent genuinely useful on a network fault or a datacenter incident. Lumi is built by LumiOps AI, part of UnitedLayer — 25+ years of running mission-critical networking, datacenter and hybrid cloud infrastructure for enterprises. That’s what’s encoded here.

THE LUMI WORKSPACE

Ten dashboards, retired.
Run it all through chat instead of ten consoles. Live telemetry across the top, every operational
surface down the side, and secure terminal access to any device — without opening a second tool.
lumi.lumiops.ailive
LLumiWorkspace
✉Inbox
⚗Investigations
◎AIOps
🎫Service Desk
›_Terminal
ESTATE
▦Ops Console
▤Estate
⁂IPAM
📈Telemetry
🌐Sites
BUILD
⑂Workflows
▷Runs
👥Agent Team
◉Agent Perf
⚡Skills
📄Knowledge
CONNECT
⇄Integrations
⇅Connectivity
ALERTS 3 critical INCIDENTS 1 open SERVICES 147/152 ERROR RATE 0.24% DEPLOYS 12 COST $2.8k SITES 2 degraded
LLive signal · Monitoring
payments-api p95 latency just crossed 800ms for the last 5 min (baseline 240ms). Signal came from Datadog; rule alert_rule_payments_p95.
Triage latencyShow pool curveAcknowledge
LIncident intelligence
I can see checkout-api has been OOMKilled 4 times in the last hour. Memory spiked to 512 MB against a 256 MB limit after the v2.14.3 deploy.
Likely cause: the pricing-engine integration pulls full catalogs into memory. Want me to propose a kubectl patch?
Show open incidentsBrowse the Library
LLive signal · New ticket · D365 ITSM
New ticket in your queue from stripe-webhook's team — INC-1182 API rate-limiting. I drafted a reply: lifting 100→200 rps is safe, you're at 38% utilisation. 71% confidence.
Open ticket + reviewSend draft as-is
Ask anything · drop files here · type / for commands · @ to direct an agent · ⌘; for terminal
Terminal · devices⟳ Refresh
AllHypervisorsServiceGPUSwitches
▦
No more tab
sprawl
Alerts, estate, tickets and terminal in one place — the context switch that eats your morning disappears
◉
Status at a
glance
Critical alerts, open incidents, service health, error rate and spend live in the header, always visible.
›_
Secure terminal, in context
Reach any host, hypervisor or switch from the same screen, with access governed and every session logged.
⚡
Everything one click away
Investigations, workflows, agents and knowledge sit in one sidebar instead of five products.

THE COWORKER ARCHITECTURE

Bring your context. Get work done.
Lumi connects to the infrastructure you already run, understands your entire environment in context, and
turns that understanding into executed work.
coworker architecturein context
BRING YOUR
OPERATIONAL CONTEXT
📈Telemetry & MetricsDatadog · Grafana · Prometheus
📄Logs & EventsSplunk · native collectors
🎫ITSM & TicketsServiceNow · Jira · D365
✉Emails & InboxOutlook · Gmail · Teams · Slack
☁Cloud & InfrastructureAWS · Azure · GCP · datacenter
🤖Agents & LLMsprivate or hosted models
📚RAG & Runbooksyour SOPs and postmortems
Connects to the IT infrastructure you already use.
DatadogJiraServiceNowPagerDutyKubernetesGitHub
SIGNALS IN▼
LUMI COWORKER
LLumiWorkspace
✉Inbox
⚗Investigations
◎AIOps
🎫Service Desk
›_Terminal
ESTATE
▦Ops Console
▤Estate
⁂IPAM
📈Telemetry
🌐Sites
BUILD
⑂Workflows
👥Agent Team
⚡Skills
📄Knowledge
CONNECT
⇄Integrations
⇅Connectivity
ALERTS 3INCIDENTS 1SERVICES 147SITES 2 degraded
LLive signal · Monitoring
payments-api p95 crossed 800ms — DB pool on db-main-1 at 78%, climbing since 14:00.
Triage latencyShow pool curve
LIncident intelligence
checkout-api OOMKilled 4× after v2.14.3. Likely cause: catalog pulled fully into memory.
Propose patchOpen incidents
LNew ticket · D365 ITSM
INC-1182 rate-limiting — draft ready, 100→200 rps safe at 38% util. 71% confidence.
Send draft
Ask anything · / for commands · @ to direct an agent
Understands your entire IT environment in contextONE WORKSPACE · EVERY OPERATIONAL SURFACE
ACTIONS OUT▼
GET WORK DONE
🔍Investigate incidentsfind what is actually happening
◎Resolve RCAconnect signals to root cause
💡Recommend remediationsuggest the next best action
⑂Automate workflowsexecute repeatable tasks
⚡Take autonomous actionact within defined guardrails
💬Update & communicateresolve tickets faster
Acts inside the guardrails you define.
discovermanageautomateapproval-gatedaudited
◆Contextual IntelligenceUnderstands signals in context
🔍AI InvestigationFinds what caused the problem
⚡Agentic ActionMoves from insight to execution
🛡Governed AutonomyActs with approvals and guardrails
🔔
Proactive, not reactive
Live signals surface with baseline comparison and downstream impact before a customer notices.
🔍
Root cause, not symptoms
It correlates deploys, dependencies and pool utilisation to say what actually broke — and why.
🎫
Tickets answered for you
Drafts customer replies grounded in real capacity maths, with a confidence score and your voice.
⌨
Plain language, no query syntax
Anyone on the team can ask across the whole estate without learning four query languages.

SRE ORCHESTRATOR

The control layer over autonomous
operations.
One place to decide how much Lumi does on its own — what it watches, what it may remediate, what needs
a human, and what gets logged. Autonomy you can tune or switch off mid-incident.
sre orchestratorlive
◎SRE Orchestratorlive
◈ Overview⌁ Live Flow↻ History ◎ Agents🛡 Guardrails📈 Learning▤ Audit
◈Model policy: standard tier · eastus2 · 0 models enabled
configured in Estate Settings → Models
◎Autonomyrunning
SRE Orchestrator · continuous — every arriving condition fires it instantly ⓘ · investigates ≥critical · auto-proposes remediation · execution guardrail-gated
≥ critical ▾
Last tick 23:56:07 · skipped — owner principal has no user
Approvals and handoffs are actioned on the Live Flow tab's amber strip. This tab keeps the estate controls — delegation, autonomy, operators, escalation contacts.
NEEDS ATTENTION (15) · 12 OPEN · 36 TOTAL
View all 36 in Investigations →
◎
Autonomy you dial, not accept
Set the severity Lumi acts on, tune it, or disable it mid-incident — one control, not a config ticket.
⌁
Continuous, not scheduled
Every arriving condition fires the orchestrator instantly, so nothing waits for the next polling window.
🛡
Execution stays guardrail-gated
Remediation is proposed automatically but held at the gate — scope, blast radius and approval policy decide what runs.
▤
Learning and audit built in
Every tick, proposal, approval and handoff is recorded, so autonomy can be reviewed, tuned and defended later.
Turns up on the tools you already run
DatadogPagerDutyServiceNowPrometheusKubernetesSplunkGrafanaTerraform DatadogPagerDutyServiceNowPrometheusKubernetesSplunkGrafanaTerraform
INVESTIGATIONS
Every alert gets a verdict.
Not “done” — confirmed or ruled out. Lumi investigates across app, database, GPU, network and
facilities in one pass, then tells you which are real.
investigations32 open
CRITICALorders-db replica lag 240s and climbingpositive ›
CRITICALsearch-api p99 latency 3.2spositive ›
CRITICALgpunode-a14-3 GPU thermal throttlingrunning ›
CRITICALcheckout-api 5xx error rate elevatedpositive ›
CRITICALalb-checkout 502 rate 3.4% for 8 minutespositive ›
CRITICALorders-db primary CPU sustained 94%positive ›
CRITICALa14-tor-1 CRC errors on uplink port 49running ›
WARNINGrack A15 PDU draw at 92% of ceilingnegative ›
WARNINGpdu-a14-left phase imbalance 14%negative ›
WARNINGauth-svc TLS cert expires in 18 daysrunning ›
WARNINGgpunode-a15-1 correctable ECC errors risingrunning ›
WARNINGsearch-api index lag 14 minutespositive ›
▲
Know what to open first
A queue ranked by impact, trajectory and blast radius — not thirty equally red
rows.
✓
False alarms closed quietly
A negative verdict means the alert was checked and found harmless — nobody gets woken.
⇄
Cross-domain by default
A throttling GPU gets checked against rack inlet temperature and PDU phase balance, not just silicon.
⏱
Triage in
seconds
Evidence is gathered before anyone joins the bridge call, so you arrive with an
answer.
CONVERSATIONAL ITOPS
Ask in plain language. Lumi does the rest.
No query language, no dashboards to hunt through. Live signals arrive already correlated, follow-ups
come back with evidence and a recommended action, and the button to do it is right there in the
reply.
conversationstreaming
LIVE SIGNAL · PROACTIVE MONITORING
LLive signal · Monitoring
payments-api p95 latency just crossed 800ms for the last 5 min (baseline 240ms). The signal came from Datadog; the rule is alert_rule_payments_p95_threshold.
  • No payments-api deploys in the last 4h.
  • Stripe upstream is healthy per their status page.
  • The DB pool on db-main-1 is at 78% utilisation — climbing since 14:00.
My read: this is the DB pool again, just on a different service. Worth checking before it becomes a paging event.
INCIDENT INTELLIGENCE & RCA
LIncident intelligence
I can see checkout-api has been OOMKilled 4 times in the last hour. Memory usage spiked to 512 MB against a 256 MB limit following the v2.14.3 deploy.
Likely cause: the new pricing-engine integration pulls full product catalogs into memory. I recommend either increasing the limit to 512 MB or adding pagination to the catalog fetch.
Want me to propose a kubectl patch for the memory limit?
ITSM INTEGRATION
LLive signal · New ticket · D365 ITSM
New Dynamics 365 ticket assigned to your queue from stripe-webhook's integration team:
incident_INC-1182 · API rate-limiting issue — customer "stripe-webhook"
I drafted a reply (capacity math says lifting 100→200 rps is safe; we're at 38% utilisation on the inbound webhook endpoint). 71% confidence — phrased for the customer voice, needs your read before it goes out.
CONVERSATIONAL AI · NATURAL LANGUAGE
LReady
Ask across your entire estate in plain language — no query syntax, no dashboard tour.
Ask anything · drop files here · type / for commands · @ to direct an agent · ⌘; for terminal
🔌
Works with what you own
Datadog, ServiceNow, Jira, PagerDuty, Kubernetes, GitHub — no rip and replace, no migration project.
◆
Context beats cleverness
An AI that can see telemetry, tickets and runbooks together gives answers a single-source tool can’t.
⚡
Insight becomes execution
Recommendations don’t stop at advice — the same system runs the workflow and closes the ticket.
🛡
Autonomy you can approve
Every action is scoped, blast-radius capped and audited, which is what lets risk teams say yes.

BUILD · RUN · OPERATE

Build you Own Operations
Everything Lumi does is something you can shape — build an agent, design a workflow, write a skill from
your own SOP, replay any run, and grow the knowledge it retrieves from. build
buildworkspace
BUILDERS
👥Agent Builderroles · guardrails · tiers
⑂Workflow Designertriggers · blocks · outputs
⚡Skills Buildersteps · tools · schema
▷Runsreplay · trace · debug
📄Knowledge Builderingest · chunk · scope
Agent Builderclone · tune · promote
persona / roledomain skills capability tierblast radius approval policyconnectors
1Start from a curated agent79 available
2Fork & tune its skillsoriginal untouched
3Run in dry-run, then promotediscover → automate
Workflow Designer10 block categories · 36 blocks
triggersquery sources AI blocksflow control task actionsrun commands Terraformscripts HTTP / APIoutputs
⚡On scheduledaily · 02:00
✦AI analyze · rank riskagentic
⬡Terraform applyblast ≤ 25
Skills Builderstructured recipe, not a prompt
stepstool calls constraintsoutput schema connectorsautonomy class
✎Write from your own SOPor clone one of 32
🛡Constraints travel with itread_only · max_rows
⇄Test in the Skill Routersee what routes
Runsevery execution, replayable
full traceinputs & outputs tool callstoken cost evaluator scorefailure point
▷Replay any runstep by step
🔍See exactly where it went wrongand why
✓Fix the skill, not the symptomversion & promote
Knowledge BuilderPDF · DOCX · MD · text
ingestchunk tagscope citeattribute
⬆Drop in the runbooks you have10 files at a time
🔒Set private, team or orgenforced at retrieval
❝Watch which docs get citedand which never do
✎
Your process, not a vendor’s
Encode the way your team actually works instead of bending your runbooks to fit someone else’s product.
⧉
Start from something that works
Fork a curated agent, workflow or skill and tune it — nobody builds from a blank page.
▷
Debuggable automation
Replay any run with its full trace, so a bad outcome is a fixable bug rather than a mystery.
🚀
No engineering backlog
Your ops team ships its own automation without waiting on a platform team or a vendor release.
THE IMPACT
The future is not more tools. It is AI
Coworkers.
3X
Increase in Employee Productivity
$500M+
Saved Annually
20M+
Hours Saved
1B+
Executions
5.3M
Employees Served
90%+
Ticket Reduction

THE VALUE

Quantifiable, defensible gains.

Three things do the work — the lead that governs, the Coworkers that
resolve, and the builders that let your team extend both.
🛡SRE OrchestratorGOVERNED AUTONOMY
0spolling delay — every arriving condition fires it instantly
100%audit completeness on ticks, proposals and approvals
36conditions watched continuously across the estate
2kill-switch activations — and both are on the record
◎The CoworkerSIGNAL TO RESOLUTION
4,287→12events collapsed into real incidents, every hour
−39%MTTR against the human baseline · 39m vs 1h 4m
89%of its proposals accepted by the engineers reviewing them
4×more done per ITOps and network engineer
⑂The BuildersEXTEND IT YOURSELF
500+curated skills to upskill the whole workforce
14operational roles, forkable into your own agents
36workflow blocks across 10 categories
0engineering tickets needed to ship your own automation
Figures reflect a representative deployment. Your numbers depend on estate size, source coverage and autonomy posture.
What’s happening
The roadmap of estate-wide
Orchestrators.
Available
SRE Orchestrator is live
Reliability across your whole estate — triage, correlation and guided remediation.
Next
Security Orchestrator
Threat and compliance, estate-wide — the next always-on role to join the team.
Following
FinOps Orchestrator
Cloud cost, usage anomalies and resource governance across the estate.
Now
Build your own agents
Agent Builder plus 500+ curated skills to upskill the whole workforce.
Get started
Let Lumi engineer your
operations. In minutes.
Connect your tools, build the Coworkers you need, set your guardrails.
No rip-and-replace · Build your own agents · You stay in
command
Experience the Playground
Talk to us
Lumi logo
One control plane for hybrid and multicloud operations — agents, orchestration, and observability in one place.
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Build

Orchestrate

Cowork

Resolve

About Us

Autonomous ITOps platform powered by an AI Coworker, SRE Orchestrator, and Agent Builder
Coworker

Chat instead of ten dashboards — your coworker does the work.

Orchestrator

One engine coordinating reliability, security, and cost.

About Us

Product

Pricing

Coworker

Orchestrator

Product

Pricing

Orchestrator

Coworker

Build

Platforms

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Agents

Observability

Service Desk

© 2026 – 2027 LumiOps.AI. All rights reserved.

© 2026 – 2027 LumiOps.AI. All rights reserved.

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