Knowledge - LumiOps

Your runbooks, finally retrievable.

Upload the SOPs, runbooks and postmortems your team already wrote. Lumi chunks them, retrieves the right passage mid-incident, and cites exactly which document it used — so you can see which knowledge is earning its keep.

PDF · DOCX · MD79

plus plain text

Cited

every retrieval is attributed

▤Knowledge8 documents

⬆

Drop files here or browse

Upload up to 10 PDF, DOCX, Markdown, or plain-text files.

VISIBLE TO

⌕

SCOPE

No documents match.

INGESTION → CHUNKING → RETRIEVAL → CITATION

What actually happens
to a document.

A runbook sitting in a wiki helps whoever remembers it exists. The same runbook
here gets split, indexed, and pulled up by the paragraph — mid-incident, with a citation back
to the source.

Cert Renewal SOP.pdf · uploaded by mark.itoingesting…

Ingest

Chunk

Index

Retrieve

Cite

VISIBILITY CONTROLS

Three scopes, set at upload.

Retrieval respects the scope. A private scratchpad never surfaces in a teammate’s
answer, and org documents are available to everyone without being editable by
everyone.

PRIVATE

Just you

Scratchpads and half-finished notes. Retrieved only in your own sessions, never in anyone else’s.

My On-call Scratchpad · by you

TEAM

Your team

The working runbooks — where most operational knowledge belongs. Shared with the people on shift with you.

Pod Restart Runbook · by sara.lee

ORG

Everyone

Postmortems, handoff templates and policy — the documents that should outlive any one team.

Postmortem: BGP Outage 2026-04-29

CITATION TRACKING

Find out which runbooks are dead weight.

Every retrieval increments a counter on the source document. After a month you know exactly which knowledge your team actually relies on — and which pages nobody has needed since they were written.

1

Per-document citation counts

14+ cited means that checklist is load-bearing. Zero means it might be wrong, or just unnecessary.

2

Answers are attributable

Every retrieved passage names its source, author and scope — no unsourced assertions.

3

Contributor attribution

You can see whose documentation is carrying the team.

4

Stale-doc signal

A document that stops being cited after a platform change is usually one that’s now wrong.

MOST CITED · LAST 30 DAYS8 documents

Disk Cleanup Checklist

14+ cited
mark.ito

Pod Restart Runbook

12+ cited
sara.lee

Postgres Failover Drill

9+ cited
sara.lee

Cert Renewal SOP

7+ cited
mark.ito

On-call Handoff Template

4+ cited
priya.menon

My On-call Scratchpad

never cited
you · private

MULTI-FORMAT SUPPORT

Upload what you already have.

No migration project, no rewriting into a proprietary format. Drop in the files as they are
— up to ten at a time.

📕 PDF📘 DOCX📝 Markdown📄 Plain text 📑 Runbooks📋 SOPs🔍 Postmortems✅ Checklists

CAPABILITIES

What the knowledge hub does.

⬆

Document ingestion

Drop up to ten files at a time; parsing and indexing start immediately.

▦

Document chunking

Split into retrievable passages — a 16-chunk drill can answer sixteen different questions.

⌕

RAG-based retrieval

The right passage pulled by meaning, not keyword, and grounded in your own words.

❝

Citation tracking

Counts per document, so you can see which knowledge is actually used.

🔒

Visibility controls

Private, team or org — enforced at retrieval, not just at display.

🏷

Tagging & filtering

Filter by tag, scope, title or preview text to find the doc you half-remember.

👤

Contributor attribution

Every document carries its author and upload date.

📄

Multi-format support

PDF, DOCX, Markdown and plain text, ingested as-is.

⚡

Available to agents

The same knowledge backs agent answers, so automation follows your procedures.

WHY IT MATTERS

Autonomy you can defend in a
budget review.

Running agents without this is paying for trust you can’t evidence. Here the spend
becomes a line you can justify — or cut.

FINDING THE RIGHT DOC

search the wiki

the right paragraph

Retrieved by meaning, mid-incident, without leaving the console.

KNOWLEDGE VALUE

unmeasurable

cited 14+ times

Citation counts show what’s load-bearing.

ONBOARDING

shadow a senior

ask the question

New hires get your team’s actual procedure, not generic advice.

AGENT GROUNDING

generic answers

your procedures

Agents cite your runbooks rather than improvising.

👤

For the ITOps team

DAY TO DAY

✓

The runbook comes to you

Ask the question and get the passage, instead of remembering which doc it was in.

✓

Trust the answer

Every response cites the document, author and scope it came from.

✓

Keep private notes private

Your scratchpad helps you without being exposed to the whole team.

✓

Your writing gets used

Citation counts show your runbook is carrying the on-call rotation.

◈

For the organization

ON THE BALANCE SHEET

✓

Documentation stops rotting

Citation data tells you which pages to maintain and which to retire.

✓

Institutional memory survives

When someone leaves, their procedures remain retrievable and attributed.

✓

Faster ramp for new hires

Your actual procedures, on demand, instead of months of shadowing.

✓

Grounded automation

Agents follow your documented process, which is what makes autonomy auditable.

Get started

Upload one runbook and
ask it a question

Bring a single SOP. We’ll ingest it and show you the retrieval and
citation on your own procedure.

PRIVATE

TEAM

ORG

1

2

3

4

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Orchestrate

Cowork

Resolve

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