ITOps Coworker - LumiOps

Stop watching dashboards. Work with a coworker that fixes them.

It reads your telemetry, tickets, Slack and email, works the incident end to end, and hands you the fix — or applies it itself. Infra issues resolve in minutes, and your engineers get 4× more done.

90%

less alert noise

~50%

faster to resolve

4×

more done per engineer

The problem

Another dashboard won’t cover the night shift.

More tools just mean more tabs. Your team still drowns in alerts while the real incident hides in the noise — and someone still gets paged at 3am.

You don’t need more visibility. You need someone to do the work.

Meet the crew

Four specialists. Always on.

Each one owns a layer of your stack and knows exactly how to fix it. Watch a
coworker go from signal to resolution — live.

Compute Coworker

Servers, containers and Kubernetes running hot. It right-sizes and scales on its
own — and escalates when it isn’t safe.

Storage Coworker

Capacity, latency and IOPS trouble across every tier. It tiers and rebalances
before anyone feels it.

Database Coworker

Slow queries, locks and storage pressure. It tunes indexes and config, or files a root-caused
ticket when a human should weigh in.

Network Coworker

Packet loss, latency and config drift across the fabric. It rolls back bad changes — or holds
for your approval.

Orchestration

The Lumi Orchestrator

Lumi turns fragmented signals into coordinated action. It ingests signals across the environment, correlates them into a single incident, determines the resolution path, and hands the fix to the right ITOps Coworker—coordinating multiple Coworkers when an incident spans compute, storage, database, and network.

1

Correlate → one incident

Fans in device telemetry, logs, traces, tickets, Slack and email, and collapses thousands of signals into a single incident story.

2

Decide → the right mode

Chooses autonomous, human-in-the-loop, or advisory for each pattern — always inside your guardrails.

3

Orchestrate → the coworkers

Routes the fix to the right ITOps Coworker, and sequences Compute, Storage, Database and Network when an incident crosses layers.

The payoff

You get your night back.

Same team, same stack — a very different on-call.

900 alerts a day

~30
incidents

4-hour MTTR

~90
seconds

⅓ of the week firefighting

back to
building

Public AIOps benchmarks: up to 90%+ less alert noise, 40–60% lower MTTR, sub-second detection, and ~⅓ of engineering time freed from firefighting (ITIC, Forrester, New Relic, 2024–2026). Your numbers depend on your stack.

Who it’s for

One coworker, every ops
team’s job

SRE

Thousands of alerts become a few real incidents — so you can focus on reliability.

ITOps & datacenter

Servers, network, storage and facilities in one view,
watched 24×7.

ITSM & service desk

Tickets arrive pre-solved: root cause, impact and fix already
filled in.

DevOps & platform

Every cloud in one console, tuned before problems reach production.

Why it’s different

Better than a traditional “agent”

Trust & governance

Automation you can actually approve

Every action runs inside guardrails you set. Speed, without losing oversight.

⚙

Policy-governed

Define what’s automated, what needs approval, and what stays advisory.

▤

Full audit trail

Every decision, recommendation and change is logged and traceable.

↺

Safe by default

Changes are policy-checked, and Lumi rolls back when something drifts.

◈

Cost-aware

FinOps + GreenOps context weighs spend and sustainability, not just uptime.

FAQ

Questions, answered

Does Lumi replace my existing ITSM or monitoring tools?

No. Lumi sits on top of your stack and works with what you already run. Your ITSM stays the system of record while Lumi handles detection, diagnosis and resolution in the background.

Can I control how much Lumi automates?

Yes. You set the rules per pattern — fully autonomous for known low-risk issues, human-in-the-loop where you want an approval step, or advisory where Lumi only recommends and your team acts.

Which environments does Lumi support?

Public cloud (AWS, Azure, GCP, Oracle Cloud), private cloud, on-prem datacenters, containers and Kubernetes, plus facilities telemetry through DCIM and BMS.

How does Lumi handle security and compliance?

Every action is policy-governed and fully audited, and Lumi runs on the CERNE control plane so governance, compliance and cost-awareness are built in rather than added later.

Get started

Meet the coworker who
works the night shift

See it take a real incident from alert to resolved — on your stack.

1

2

3

Questions, answered

Does Lumi replace my existing ITSM or monitoring tools?

Can I control how much Lumi automates?

Which environments does Lumi support?

How does Lumi handle security and compliance?

Build

Orchestrate

Cowork

Resolve

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